At Room Essentials®, we respect the privacy rights and personal information of all individuals who visit our website and use our services. This Privacy Policy outlines how we collect, use, share, and protect the personal data of our customers and website visitors.
What Information Do We Collect?
We only collect personal data that you voluntarily provide to us when placing an order, contacting customer service, or otherwise interacting with us. The categories of personal data we may collect include:
- Contact details such as name, email address, physical address, and phone number
- Payment information such as payment card number, expiration date, and billing address
- Order information such as items purchased, date ordered, and delivery address
- Communications content such as information you provide when contacting our customer service team
We do not intentionally collect sensitive personal data such as social security numbers, personal health information, or other similarly sensitive data.
How Do We Use Your Information?
Room Essentials® only uses your personal data for business purposes to serve you as a customer and enhance your shopping experience. Examples include:
- Processing orders and returns
- Communicating with you about your purchase
- Responding to customer service requests
- Improving and personalizing your shopping experience
-Sending marketing communications like product updates, promotions, and sales (you can opt out anytime) - Detecting and preventing fraud and abuse on our website
We will only process your personal data if we have a lawful basis for doing so such as:
- When you consent to it
- To fulfill a contract with you
- When we have a legal obligation
- When needed to operate our business or protect customers
We do not sell, trade, or rent your personal data to third parties. We only share it with service providers as needed to serve you, such as payment processors, delivery services, and our website host. These companies must abide by data privacy regulations and are not authorized to use your personal data for any other purpose.
How Long Do We Retain Your Data?
Room Essentials® retains your personal data only as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Common retention periods include:
- Order data: 5 years, for accounting and tax purposes
- Marketing data: 3 years, so we don’t over-contact former customers
- Website usage data: 6 months, for analytics and fraud prevention
When personal data is no longer required, we securely delete or destroy it.
How Do We Protect Your Data?
Protecting your personal data is a top priority at Room Essentials®. We use industry standard security measures to safeguard your information across our systems and databases. This includes:
- Encrypting data transmission and storage
- Using secure networks protected by firewalls
- Restricting internal data access to authorized personnel
- Maintaining physical security of data centers
While we strive to fully secure data, no company can guarantee against all security breaches or human errors. We regularly conduct risk assessments and audits of our data practices to identify gaps and ensure continual improvement.
Cookies and Website Usage Data
The Room Essentials® website uses first party cookies (set by room-essentials.com) and third party cookies (set by our analytics and advertising partners) which collect certain usage data as outlined below. You can manage cookie preferences in your browser or device settings.
We use the following first party cookies:
- Session cookies to maintain your login session or shopping cart
- Functional cookies like language preferences
- Analytics cookies to understand website usage statistics
We also allow third party cookies for:
- Analytics to gain insights about how our website is used
- Online advertising to deliver more relevant promotions to you
- Social media features to enable sharing content
The data collected through cookies may include:
- Pages you visit on our website
- Device ID, IP address, general location
- Details about the browser, device, and operating system you use
- Referring websites or ads that linked to our site
- Search terms entered on our website
- Details about web interactions like clicks, inputs, and purchases
This data allows us to improve the performance and design of our website for optimal customer experience.
Third Party Links
The Room Essentials® website may contain links to third party sites not controlled by us. Since we do not control these sites, we encourage you to review their privacy policies as well. Room Essentials® is not responsible for the privacy practices of any linked sites.
International Data Transfers
Room Essentials® transfers data globally as needed to serve customers, process orders, and run our business across regions. We only transfer data in compliance with applicable laws and ensure adequate safeguards are in place to protect your personal information.
Your Data Rights and Choices
At Room Essentials®, we respect your right to data privacy. You have certain rights and choices regarding how we handle your personal data, including:
- Obtaining a copy of personal data we hold about you
- Making corrections to any inaccurate or incomplete data
- Objecting to or opting out of certain data processing activities like direct marketing
- Requesting that we delete your personal data when no longer required
- Restricting how we use your personal data in certain situations
- Receiving your data in a portable format to transfer it elsewhere
To make a request, contact our Data Privacy Team or customer service. We will respond within 30 days, unless your request is complex and more time is required. If we cannot fulfill your request, we will explain why.
You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data privacy laws.
Changes to This Privacy Policy
We may occasionally update this Privacy Policy as regulations and our data practices evolve. We encourage you to review the current version whenever you interact with Room Essentials®. For material changes, we will provide prominent notice via email or on our website.
Contact Our Data Privacy Team
If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Privacy Team.
At Room Essentials®, earning your trust through protecting your privacy is among our highest priorities. We appreciate you choosing us, and remain committed to safeguarding your personal data in accordance with this policy.
